Shipping policy
Shipping
Velentiago offers complimentary ground shipping on all orders. Orders will take 12 hours to process and ship to all local addresses in the Maldives. However, for all International shipping, the standard carrier charges may apply depending on the delivery location. Our office operates Saturday through Thursday, with the exclusion of Maldives federal holidays. Please note that orders placed on Friday will be processed the following Saturday.
Once your order has been shipped, you will receive a confirmation e-mail with tracking information so you can monitor your package in transit.
Lost or Stolen Packages
If a package is recorded as delivered to your address, but you have not received it, please contact us at info@velentiago.com within 2 weeks of placing your order. Once you’ve reported your package as lost, our Customer Service team will reach out to courier to open an investigation for your package.
We work closely with the courier as they undergo their investigations and resolve accordingly once the investigations have been finalized.
Velentiago is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.